Privacy & Terms

PolicyReturns

 

Confidentiality policy

The website https://rossobarboncino.it is owned by rossobarboncino, the controller of your personal data.

We have adopted this privacy policy, which determines the processing of information collected by https://rossobarboncino.it, as well as the reasons for collecting certain personal information related to you. Therefore, you must read this privacy policy before using https://rossobarboncino.it.

We process your personal data and ensure confidentiality and security of the same.
Personal information collected:

When you visit https://rossobarboncino.it, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. In addition, as you browse the site, we collect information about the web pages or products you view, websites or search terms of reference to the site, and how you interact with the site. We denote such automatically collected information as “device information.” In addition, we may collect personal data you provide us (including without limitation first name, last name, address, payment information, etc.) during registration to fulfill the agreement.

Why do we process data?

The security of customer data is our priority, so we process only the user data strictly necessary to operate the site. Automatically collected information is used only to identify potential cases of abuse and establish statistics on site usage. This statistical information is not aggregated to identify a specific user of the system.

You are allowed to visit the site without revealing information, by which you might be personally identified. If, however, you wish to use some of the features of the site, or wish to receive newsletters or provide other details by filling out a form, you may have to provide us with personal information such as email, first name, last name, city of residence, organization, and phone number. You may choose not to provide personal information, however, if you do so, you will not be able to take advantage of certain features of the site. For example, you will not be able to receive our newsletter or contact us directly from the site. Users who do not know what information is mandatory can contact us at info@rossobarboncino.it.

Your rights:

If you are a resident of the European Union, you have the following rights over your personal data:

The right to be informed.
The right to access.
The right of amendment.
The right of elimination.
The right to restrict processing.
The right to data portability.
The right to object.
The right in relation to automated decision-making and profiling.

To exercise these rights, please contact us via the contact information below.

In addition, if you are a resident of the European Union, we process your information in order to enter into contracts with you (e.g., when ordering through the site), or otherwise fulfill our legitimate business interests stated above. Again, note that information can be transferred out of Europe, including to Canada and the United States.

Links to other sites:

Our site may contain links to other sites not operated or controlled by us. Note that we are not responsible for the privacy practices of other sites or third parties. We urge you to be careful if you leave the site and read the privacy statements of each site that may collect personal information.

Information security:

We protect the information you provide on controlled computer servers, a secure environment protected from unauthorized access, use, or disclosure. We adopt reasonable physical, technical, and administrative safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our possession. Despite this, no data transmission over the Internet or wireless network can be completely guaranteed as secure.

Legal warning:

We will disclose information collected, used, or received if required or permitted by law, such as to comply with court orders or similar legal procedures, as well as if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.
Contact information:

For any questions related to individual rights or personal information, you may email info@rossobarboncino.it.

Return policy

To withdraw from the purchase must communicate this will no later than 5 days after receipt of the purchased products. Notification should be made by email to bautique@rossobarboncino.it specifying in the subject line the nr. OF ORDER. The communication should specify the products purchased and the desire to withdraw from the purchase whatever the reason. We will respond by e-mail giving authorization to return the goods exclusively with a voucher to spend on the online shop, equal in value to the amount spent excluding shipping costs. The address of the location to which to ship the goods exclusively by express courier is given at the bottom of the page.

Together with the sending of the will of withdrawal, the Customer is obliged to send by express courier and at his own expense, within 5 days of the communication, the goods at our premises as it has reached him that is, absolutely new, unused, complete with all its parts and in the original packaging (tags, envelopes and packages), arranging it in adequate packaging so as to ensure its integrity during transport. The Customer must place inside the package a sheet with his/her name and order number and a request for the issuance of a voucher or replacement product.

Failure to comply with these principles makes the right of withdrawal inapplicable. Within 5 days of receipt of the official notice and the goods BAUTIQUE will make the issuance of the shopping voucher that will be sent to the customer’s email. The only expense to be borne by the customer, to make use of the right of withdrawal, is the shipping cost of transporting the goods to our premises. For any subsequent requests for return for the same order/item will be borne by the Customer the shipping costs for the return and redelivery. The goods travel at the Customer’s risk. Therefore, in case of loss of the package, subject to withdrawal, BAUTIQUE will not be obliged to refund.In case of damage to the goods during transport, BAUTIQUE will notify the Customer, to enable him to file a timely complaint against the carrier of his choice and obtain a refund. The product will then be made available to the Client, simultaneously canceling the request for withdrawal. BAUTIQUE will not respond in any way for damage, theft, loss occurred during or otherwise in dependence of the shipment for return.

In any case, the Client shall forfeit the right of withdrawal in cases where BAUTIQUE determines that:

  • the returned product and/or its accessories, and/or its packaging are not intact;
  • the product is missing its original outer packaging and/or inner packaging;

In the event of forfeiture of the right of withdrawal, BAUTIQUE will return the purchased product to the sender, charging the sender the shipping costs and, where already refunded, the price of the product.

GOODS CHANGE.

Notification should be made by email to bautique@rossobarboncino.it specifying in the subject line the nr. OF ORDER. The communication should specify the products purchased and the willingness to replace them. We will respond by e-mail giving authorization to exchange the goods. The address of the location to which to ship the goods exclusively by express courier is given at the bottom of the page. The Customer is obliged to send by express courier and at his own expense, within 5 days of the communication, the goods at our premises as they have reached him i.e. absolutely new, unused, complete with all its parts and in the original packaging (tags, envelopes and packages), arranging it in adequate packaging so as to ensure its integrity during transport.

BAUTIQUE allows you to exchange purchased merchandise ONLY under the following conditions:

  • In case of defective goods (the item will be replaced with the same item ordered);
  • in case an incorrect size has been ordered (replacement will be made with the same item ordered in the new size indicated, valid only for products not on sale at no additional charge);
  • In case the item received is totally different from the one ordered.

They will not be accepted for replacement and returns:

  • Items without original packaging which must also be in perfect condition ;
  • Worn or washed items ;
  • Items damaged due to improper treatment by the Client;
  • Items shipped back COD or freight collect;
  • Items on sale/offer and/or belonging to the “Outlet” section;
  • Items to which the attached tags have been removed;
  • Items that have undergone modifications or interventions of any kind.

DROP-OFF LOCATION
BAUTIQUE – Viale Lancetti 36 20158 Milan Italy

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